Privacy Policy

This policy explains what personal data Cousins Mechanical Services Ltd collects, why we collect it, and what rights you have under UK GDPR and the Data Protection Act 2018.

1. Who is responsible for your data

Cousins Mechanical Services Ltd is the data controller. We are registered in England & Wales, company number 16045339, registered office 7 Watton Park, Bridport, England, DT6 5NJ. For anything to do with your data, contact us at help@cousinsmechanicalservices.co.uk or on 01308 538046.

2. What we collect

We collect the details you give us when you book or create an account: your name, contact details (phone, email), your vehicle registration and details, the service address or location of the job, and any notes you send us about the work. If you book while signed in, we keep a record of your jobs so you can see them in your account. When you pay, the payment is handled by our card provider — we do not store full card numbers.

3. Why we use it, and our lawful basis

We use your data only to arrange, carry out and support the jobs you book. Our lawful bases are: performance of a contract (to quote, book and complete your job); legitimate interests (service messages about a job you have booked, keeping business records, preventing fraud and misuse); and consent (optional marketing messages, which you can withdraw at any time). Where the law requires it we also rely on legal obligation — for example keeping records for tax.

4. Messages we send you

If you book a job we may send you service messages by email and WhatsApp or SMS — booking confirmations, reminders the day before, and updates such as “your mechanic is on the way”. These are part of the service you asked for. Marketing messages are only ever sent with your explicit opt-in, and you can turn them off at any time in your account or by replying to ask us to stop.

5. Vehicle registration lookups

When you enter a registration or tyre size, we may look it up with UK vehicle data providers to identify the correct tyre fitment for your vehicle. This uses only the registration or size you provide.

6. Who we share it with

We share data only with the processors that make the service work: our messaging provider (WhatsApp/SMS job updates), our email provider (confirmations), Google Calendar (scheduling), our card payment provider, and UK vehicle data providers (registration lookups). They act on our instructions under contract. We never sell your data.

7. How long we keep it

We keep job records only as long as we need them. Completed and cancelled jobs are automatically erased after 12 months. Records we are required to keep for legal or tax purposes are kept for the period the law requires and then deleted.

8. Your rights

You have the right to access, correct, export or erase the data we hold about you, to object to or restrict certain processing, and to withdraw consent for marketing at any time. If you have an account you can use Download my data and Delete my account in your account area to do this yourself, immediately. Otherwise contact us and we will action your request within one month.

9. Cookies

Our website uses only the storage needed to make the site work and to keep you signed in. See our Cookie Policy for details.

10. Complaints

If you are unhappy with how we handle your data, please contact us first and we will try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Last updated: 16 August 2026. Cousins Mechanical Services Ltd, registered in England & Wales no. 16045339, 7 Watton Park, Bridport, England, DT6 5NJ.